Help and Support - Green Wind Renewables

Top 3 FAQs

Each wind turbine comprises a set of three blades called a rotor which is affixed to the top of a

How will a wind farm benefit my community?

A wind farm brings a multitude of benefits to a local community, extending its positive impact far beyond the generation

Can wind farms be installed anywhere?

Wind farms can be constructed in a variety of locations, but their viability depends on several critical factors. Foremost among

Responding to Community Enquiries, Complaints and Grievances

Green Wind Renewables (GWR) are committed to fostering respectful and collaborative relationships with the communities that host our wind farms.

We welcome feedback, questions, and concerns from all members of the community, and we are committed to responding promptly, fairly, and transparently.

Topics You Can Contact Us About

You can get in touch if you:

Have a question regarding current or upcoming projects.
Would like to share feedback, suggestions, or ideas.
Have a concern or complaint about something seen, heard, or experienced in connection with a project.
Need to escalate an issue that remains unresolved.

How To Contact Us

To make an enquiry, complaint, or grievance, you can:

Email: info@greenwind.com.au
Phone: (08) 6285 5034
If you already have a GWR staff member’s contact details, please contact them directly via phone or
email.
If you do not have a GWR contact, please use the email or phone number above so your enquiry can
be directed to the appropriate representative.
(This helps ensure enquiries and complaints are managed efficiently and directed to the right person).

If you have a hearing or speech impairment, you can use the National Relay Service:

Relay Service Helpdesk: 1800 555 660
TTY (speak and read users): 1800 555 630
More info: www.accesshub.gov.au/about-the-nrs

Our Process

The following steps will be undertaken during the Community Enquiries, Complaints and Grievances Process.

Acknowledgement: We will confirm we have received your enquiry or complaint within two business days.
Review: We will investigate the matter and may contact you if we need more information.
Resolution: Where possible, we aim to provide a response within 14 business days. If it takes longer, we will keep you updated.
Closure: We will confirm the outcome with you and any actions we have taken.

Confidentiality

Privacy is respected, and identities will remain confidential upon request – unless disclosure is required by law.

If You Are Not Satisfied

If you are not satisfied with the outcome, you have a number of further options:

Request a review of the decision or process.
Seek assistance from the Australian Energy Infrastructure Commissioner (www.aeic.gov.au).
Explore other independent or legal avenues available to you.

Our Commitment

We value your feedback and see it as an opportunity to improve our work and strengthen our relationship with the community.

Subscribe to our newsletter

Suite 2, Level 2, 190 St Georges Terrace, Perth WA 6000
Email: info@greenwind.com.au Phone: +61 (8) 6285 5034

Green Wind Renewables acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

Enquiries, Complaints and Grievances